In accordance with law 1480 of 2011 art. 47, as a right of withdrawal, the maximum period to request a full refund paid for the items purchased is 5 business days from delivery or the moment the product is received. Returning it in the same conditions and means in which it was received, with the consumer being the one who assumes the cost of transportation and the others that lead to the return of the good.
The money refund will be made between 5 to 10 business days after receiving the product back in our company.

The right of withdrawal does not apply to purchases made abroad.

Please note that we cannot process refunds or exchanges for products received in worn, dirty, damaged or incomplete condition. We reserve the right to deduct from the refund or bonus, for the value that reflects the decrease in the price of the product (s) up to the total amount thereof.

The money will be returned in the same way in which payment for the product was made or as agreed with the client.

In Colombia, only regular priced merchandise can be refunded, sale products cannot be refunded.

Contact us by email hola@badsimon.com or by WhatsApp at the number (+57) 323 327 1797 within the days stipulated by law 1480 of 2011, providing name, order number, residence address and reason for the return or change with its respective evidence; Once it has been verified in accordance with our return policies, you can choose to return the product using your own postal service or as agreed.

Once the product has arrived at the company, we will send an email or WhatsApp message, notifying you of receipt. The shipping cost must be assumed by the customer.

The product will go through its evaluation process and the reasons why it was returned, by the quality area (it must not show signs of use and retain its labels).

You will be informed of the approval, if applicable, of your refund which will be credited to the card used in your initial purchase or as agreed, within the next 10 to 20 business days. We do not refund shipping costs.

In the event that your product does not meet the criteria of our exchange or return policy, we will inform you with an email of the reason why the exchange or return is not applicable and the product will be returned to the initial shipping address.

If the refund has not been effective after the stipulated 20 business days, please contact your card company, it may take some time before your refund is officially posted. Then contact your bank, sometimes there is a processing time before the refund is posted.

If you have already done all of the above and have not yet received your refund, contact us at hola@badsimon.com or write to us on WhatsApp (+57) 323 327 1797.

It is important not to ship any items directly to the company, without the proper shipping label provided by us or as agreed.

CHANGE PROCESS

Changes can only be made by size. At the national level, changes will be made within 8 calendar days from the moment the product is received. After 8 days, unfortunately we cannot offer the exchange.

If the return of the product requires an exchange for size, the user must select the same design, it must be of equal value. If they choose a design of greater value, the customer will pay the excess. If the user does not want another product from the website, they will be issued a voucher with the value of the product that will be valid for 6 months.

Contact us by email hola@badsimon.com or by WhatsApp at the number (+57) 323 327 1797 within the stipulated days, providing name, order number, and size for which you wish to exchange. Once availability has been verified and informed, you can refund the product with the information provided by us.

The package must be sent with a tracked/signature courier service, to ensure the safe arrival of the return. Please retain a copy of the receipt as proof of shipping.

If a second change of the same order is requested, we reserve the right to accept or reject the second request or if the customer wants a refund after an change, if a second change is accepted, the customer must assume the value of both. shipments (that of sending to the company and returning to your hands).

Once the product has arrived at the company, we will send an email or WhatsApp message, notifying you of receipt.

The product will go through its evaluation process by the quality area (it must not show signs of use and retain its labels).

You will be informed of the approval or not of the change and the replacement times for an exchange product, from when it is received it varies from 5 to 10 business days nationwide. In some cases the replacement could occur in fewer days and in others it may take a little longer.

In the event that your product does not meet the criteria of our exchange policy, we will inform you with an email of the reason why it does not apply and the product will be returned to the initial shipping address.

In the case of requesting the first change and there is no availability in the inventory, you will have one of the following options:.

• Choose another item that is available on the website of equal or greater value, canceling the surplus of this last option before being sent.
• You will have a redeemable voucher on our website, for the value paid of the exchange product, with a validity of 6 months from the issuance of the note (These vouchers constitute money, therefore the brand is not responsible for the loss thereof).

There is no refund of money (neither in cash nor by any other means of payment, unless it is within the withdrawal days mentioned in the title of refunds).

PRODUCTS ON DISCOUNT OR PROMOTION

Sale or discount items are considered final sale and do not qualify for exchanges or refunds.

We reserve the right to reject your return request if we believe that your intention is to purchase the same items at a discounted price. We will also not refund the price difference if you exchange your full price item(s) for a discounted item.

We do not offer refunds if a customer misses out on a promotion or sale.

BLACK FRIDAY/WEEK PRODUCT CHANGES

Sale or discount items are considered final sale and do not qualify for exchanges or refunds.

If a change is accepted for reasons of force majeure, it must be taken into account that the shipments for the change must be assumed by the client in their entirety and a maximum of 5 business days to make the shipment. We reserve the right to reject any change request.

PRODUCT STATUS FOR RETURN OR EXCHANGE

We will only accept returns and exchanges for unused items in their original packaging.

For a return/exchange to be effective, the item must be in the same condition in which the customer received it. It is important to be careful and neat when trying on glasses. We do not offer refunds for glasses that show signs of use, wear or damage.

The return of the product must be in perfect resalable condition and with all its packaging, original accessories, clean, without modifications or alterations to its original state. If these specifications are not met, the product will not be valid for exchange or return and therefore will be returned to your address.

It is important that when making the return, you consider all the products of the same order that you want to return.

We cannot be responsible for items damaged or lost in return transit.

If you have any concerns, do not hesitate to write to us at hola@badsimon.com or at whatsapp chat (+57) 323 327 1797.

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PERSONAL DATA PROTECTION POLICY

This privacy policy sets out how BAD SIMON uses and protects any information that you as a user provide when you use our website.

BAD SIMON guarantees the protection of your privacy. Should certain information be requested for use of the website, you can be assured that it will only be used in accordance with this privacy statement.

These privacy policies will be updated from time to time on the page, please visit the website regularly to inform yourself of the applicable data protection regulations and the satisfaction of any changes made.

The information provided to us will be treated in total confidentiality, preventing the disclosure of the information to third parties unless it is part of the provision of a service. The information provided will only be used for the purposes for which it was first requested.

LEGAL BASIS FOR DATA PROCESSING

We use this data to safeguard our legitimate interests so that the website can be displayed on your computer, ensure its function, optimize the website and the security of our information technology systems.

In the same way, we commit to act within the legal framework in force in Colombia, complying with all the procedures, procedures and obligations contemplated in the Law and pertinent regulations.

INFORMATION COLLECTED

The information collected is important to understand your needs and provide better support and experience on the website, also allowing us to improve our products and services.

Personal data according to these data protection provisions are individual details about your personal circumstances or fact. This includes, in particular, your first name, last name, email address, and, if applicable, your address and telephone number, as well as your credit card and account details when you make a purchase on the website.

The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. The data collected for the service will be deleted once the respective session has ended. With the exception that we are required to store them due to a legal retention requirement.

SECURITY

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. No personal data is transmitted to third parties unless it is consented by you, we are authorized or otherwise obliged to transmit it by legal provisions and/or official or judicial orders.

COOKIES

Cookies are small text files that ask permission to be placed on your computer's hard drive. Once it is accepted, web traffic is added and analyzed or it allows you to know when you visit a particular website. Cookies allow web applications to respond as an individual. The web application can adapt its operations to your needs, likes and dislikes by collecting and remembering information about your preferences. The cookie ID is not combined with your name, IP address or similar data that would allow a cookie to be assigned.

We use traffic log cookies to identify which pages are being used. Helping analyze data about web page traffic and improve our website by adapting it to customer needs. The information from the cookies is used for statistical analysis purposes and is then deleted from the system.

No cookie gives us access to your computer or any information about you, other than the data you choose to share with us.

You can accept or reject cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

BUY

Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform, which allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and general application. Storing your data on a secure server behind a firewall.

Shopify stores your credit card data when payment for purchases is completed through a direct gateway. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is stored only as long as necessary to complete your purchase. Once the purchase is finalized and completed, the information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you can also read Shopify's Terms of Service or Privacy Statement here.

GOOGLE ANALYTICAL

We use a web analysis service from Google Inc. Such as Google Analytics, which generates its own cookies, analyzing your use of the website. The information generated by the cookie is transferred to a server in the USA. Google will use this information on our behalf.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Likewise, enable Cookies in the domain of the Website in which you are located and use a set of Cookies called "__utma" and "__utmz" to collect information anonymously and prepare Website trend reports without identifying individual users.

LINK A WEBSITE FROM OTHER SITES

Our website may contain links to other websites of interest, if you use these links to leave our website you should note that we have no control over them. Therefore, we cannot accept any responsibility or guarantee for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and consult the privacy statement applicable to the website in question.

CONTROL OF PERSONAL INFORMATION

You have every right to consult the information we have about you such as the origin, recipients to which this data is transmitted, storage purpose, or failing that, its correction, deletion and/or restriction of processing. You have the right to permanent deletion of your personal data from our registry and system to avoid further communication with you. A response will be provided without undue delay as long as there are no legal or contractual obligations that prohibit it.

To exercise your rights mentioned above, please contact us at hola@badsimon.com. If you have any concerns or comments about our collection, processing and use of your personal data, please contact us using the contact details provided.

Data processing policy according to law 1581 of 2012.

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MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to price change without notice and we reserve the right at any time to modify or discontinue the product without notice.