FREQUENT QUESTIONS

You must follow the following steps:

• Go to www.badsimon.com.
• Select the item you want to purchase, choose the color of the frame and size for acetate glasses or if the product you want to purchase are sunglasses, their size is standard, to continue add to the cart.
• Complete the form with your information and click place order.
• Go to the Checkout screen or visit your shopping cart to continue the checkout process.
• Select the payment method with which you want to make the purchase (PayPal, PayU).
• Complete the information and click pay.

All lenses are certified and offer 100% UV400 protection and are resistant to UVA and UVB rays.

Yes, because it is made in Mazzucchelli acetate and the paint with which the art is painted is protected by resins.

Yes, we recommend washing them daily with water and liquid soap (to prevent grease and body salt from adhering to the paint and causing it to come off), and dry them very well.

No, because the acetate used is obtained from the raw material of cotton. However, we recommend that you consult a professional if you have any allergic reaction.

No, we do not have physical stores. Our products are marketed and sold by our online store only: www.badsimon.com

Once the order is received from the payment gateway, the manufacturing and shipping time is approximately 3 business days.

This is because each piece is made only to order, the product is completely hand painted, and the paint and resins that protect the paint take time to dry.

Once the shipment is made, the shipping tracking number is sent to the customer via email.

No, we do not do cash refunds. All refunds are made through the same payment method that the customer used to make the payment.

No, our Italian Mazzucchelli acetate glasses are delivered with a transparent lens that does not have any specifications. Once you receive them, you must take them to the optician you trust so they can install the formulated lens that you need.

We do not perform the optical exam since we are not an optician, we are a design company that customizes our own brand glasses.
We do not have alliances with any clinic, professional or establishment to perform this exam on our behalf.

All shipments are made through DHL and Envía Colvanes.